IN THE EVENT OF A STORM
Severe weather can impact power and communication services. In the event of a storm, please follow the steps below to stay safe and restore your Madison Communications services as quickly as possible.
What to Do During and After a Storm
- Put safety first. Follow local weather alerts and avoid handling any damaged or downed lines.
- Check your power. If your power is out, contact your electric provider first.
- Once power is restored, restart your equipment:
- Unplug your modem and router for 30 seconds.
- Plug the modem back in first, then the router.
- Allow several minutes for devices to reconnect.
- Test your service. Many issues resolve after a simple restart.
- Still having trouble? Contact our 24/7 technical support team at 800-422-4848.
Need More Help?
For step-by-step instructions, frequently asked questions, and ongoing storm-related updates, please visit our Storm Support page: https://gomadison.com/storm-support/
