It can feel like a lifetime when you are waiting for something you really want to experience, especially when you know someone else already has it and really enjoys it. We understand, and promise your fiber optic Internet, HDTV and voice service will be worth the wait. Here’s a glimpse at why your patience is appreciated and necessary.
Our goal is to bring you Madison Fiber service as quickly as possible. We have mapped out areas that have received the largest number of requests for our fiber service. The next step is to sign up for service by choosing your package and paying the fiber fee to reserve your spot on the construction list. Customers will receive their services based upon first come, first served. It is also a period of time that determines the level of commitment by a prospective Fiberhood. Once we reach our commitment requirements, construction will be scheduled. We’ll contact you with an estimate for when you can expect construction to begin and any construction updates will be sent directly to your provided email.
A lot of things impact our timing, though. This piece explains what
we do between the time you sign up and the time we can install Madison
Fiber in your home. It also explains why sometimes things can take a bit
longer than we originally anticipated.
Building brand new networks take time.
Just because you may not see us in your Fiberhood doesn't mean we are
not working on your fiber. We may be placing equipment at a remote
location near your Fiberhood or laying new fiber in the ground to bring
services to you. Consider how many miles of streets are in your city or
just your Fiberhood. That’s a lot of ground to cover, one foot of
fiber at a time.
Before we invite you to sign up for Madison Fiber, we spend a lot of
time developing a construction plan for your community and working with
local authorities on permitting and other issues. Once a Fiberhood
qualifies for fiber service, there is more design, engineering and
staking work to be done.
Underground investigations must be done.
Before we can lay the fiber in the ground or bring in construction
equipment such as boring machines, we have to figure out where the
existing underground utilities are—wires, pipes, water lines, and so on.
We follow the required process for marking the locations (“locates”)
where each utility is supposed to be. This helps our construction crews
when they are digging. You might see orange, blue, red, or yellow paint
on sidewalks, streets, or even on your grass. Those are locating marks.
Private property access rights must be acquired.
Our franchises, which are issued by a state or local government, give us
the right to build our network in public rights-of-ways and easements
in a particular jurisdiction. Where applicable, we have to separately
secure the rights to construct on private property, such as in a
multi-family apartment building, in a gated community, or across a
private road. Depending on the circumstances, this can take time.
Construction can be disruptive.
Most construction work is disruptive in some way or another. Madison
attempts to minimize disruption for the city and its residents but it is
dependent upon the accuracy of utility locates and cooperation from
municipalities. In the event of unforeseen damage to lawn or street
cleanliness, Madison will take every measure to clean up and restore the
area to its original state.
Your neighbor might get fiber installed before you.
Occasionally, one or two homes on a street won't get installed until
weeks or months after the rest of the street is installed. This can be
confusing to residents, and your patience is always appreciated. There
are a couple of reasons this might happen:
- Sometimes property access becomes an issue (ie: weather, gates, animals, dog fences.)
- Installation differences may occur. Many houses in a neighborhood
can have sprinkler systems, landscaping, driveways, etc. that can take additional planning to navigate around.
- Unforeseen circumstances can arise. We wish we could prepare for
every unexpected obstacle, but sometimes there are unique conditions at a
particular address that affect our ability to install Madison Fiber.
Hurry up and wait.
Even under the best of circumstances, some things can slow us down that are out of our control, such as:
- Weather and more weather. We still work outside when the weather
doesn’t cooperate, but sometimes it is just impossible. Consider when
you notice most road construction. You see more of that in spring and
summer than in fall or winter. Usually, you won’t see road construction
on snowy or rainy days. This pattern is similar for Fiber construction.
Nearly everything stops or slows down in bad weather, including fiber
- There is just not enough daylight. Construction permits
are usually only valid for certain days of the week and may limit times
of the day crews can work. We might have enough crews to work longer
days or over the weekends, but we must comply with the local
- Everyone deserves a break. We try to minimize the impact of illness and/or scheduled days off but sometimes life just happens.
We’re very efficient when we can be!
We can still run into roadblocks and delays though.
- We build out an area strategically, deploying resources where they
can be put to work. Rather than having to go from street A to street B,
we can build street K and then H and then Q, if that makes more sense,
and then connect them as we get adjacent streets completed. This means
we can bypass streets that may be temporarily inaccessible and come back
to them later. That helps us keep moving forward, keeps our crews busy,
and makes the whole process go as quickly as possible.
- We have designed the Fiberhood sign up and construction process to
maximize efficiency. This means we stick to our sign up deadlines so
that we can build in a particular Fiberhood and then move on to work in
- We plan in advance and coordinate with the local authorities as much
as possible, so we’re ready to start construction as soon as sign ups
When it’s time to connect to your home, we’ll call you to schedule your installation appointment.