Call us: 1-800-422-4848
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Make sure you get the message.

VOICEMAIL INSTRUCTIONS

Internet Voice

SET UP YOUR VOICEMAIL
Access the voice messaging system and follow the prompts.

ACCESS YOUR VOICEMAIL
1. Dial your phone number or *333, wait for your recorded message to begin playing, then press *.

2. Follow the prompts (Your default pass code is the last 4 digits of your phone number. You must change your pass code to something other than the last 4 digits of your phone number for security reasons or your voicemail could becoming unusable.)

VOICEMAIL MENU OPTIONS
1. Change Greeting
a. Use system greeting
b. Use personal greeting
c. Create personal greeting

2. Record Name
b. Use recorded name
c. Create recorded name

3. Change Pass CodeĀ  – follow the prompts

4. *Exit

ACCESS VOICEMAIL AWAY FROM HOME
1. Access the voice messaging system. (Dial your phone number, wait for your recorded message to begin playing, then press * and follow the prompts.)

VOICEMAIL TO EMAIL
Receive notification of voicemail messages at your email address (must have valid email address on file with Madison) and it’s included with your Madison voicemail service.

To check voicemail messages from email simply check your inbox for a message from Madison, open the attachment, and listen to your voicemails from anywhere!

How do you know if you have a message waiting?
You will hear a stutter dial tone when you pick up your phone or an indicator light will flash (if available).

Traditional Voice

SET UP YOUR VOICEMAIL
Using the landline phone that’s subscribed to Madison Voicemail, dial *98, follow the prompts to set up your mailbox (record your name, create a new PIN, and select or record a greeting).

ACCESS YOUR VOICEMAIL
From your landline phone subscribed to the service:
1. Press *98

2. Enter your PIN followed by #.

FROM ANY PHONE:
1. Dial 635-MAIL for 635 or 637 exchanges.
Dial 459-MAIL for 459, 633, or 888 exchanges.
Dial 1-877-282-MAIL when out of the service area.
For quick cell phone access save these numbers in your contacts.

2. Enter your 10-digit home phone number followed by #.

3. Enter your PIN followed by #.

VOICEMAIL MAIN MENU OPTIONS
1. PLAY inbox messages (see Message Playback Options).
2. SEND messages
3. GREETINGS (see Recording Your Greeting).
4. SETTINGS (see Mailbox Security Options).
5. Access DELETED Messages.
6. Log on as DIFFERENT user.
7. HELP.

*EXIT voicemail system.

VOICEMAIL TO EMAIL
Receive notification of voicemail messages at your email address (must have a valid email address on file with Madison) and it’s included with your Madison voicemail service.

To check voicemail messages from email simply check your inbox for a message from Madison, open the attachment, and listen to your voicemails from anywhere!

How do you know if you have a message waiting?
You will hear a stutter dial tone when you pick up your phone or an indicator light will flash (if available).

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

100% USA-based workforce.

OFFICE HOURS

Monday – Saturday (8am – 5pm)

24/7 Help Desk
1-800-422-4848

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  • Online Bill Pay
  • Check Email
  • Internet
    • Plans and Pricing
    • Stack and Save
    • Bandwidth Estimator
    • Internet Support
      • Internet Support – Available 24/7
      • Internet Support Chat
      • Email Support
      • HomeConnect
    • Promotions
  • HDTV
    • Plans and Pricing
    • Stack and Save
    • DVR/MDVR
    • HDTV Support
    • WatchTVEverywhere
    • TVEverywhere & Streaming
    • Channel Lineup
    • Online TV Guide
    • Local Advertisements
    • Promotions
  • Voice
    • Plans and Pricing
    • Stack and Save
    • Voice Support
    • Promotions
    • Wire Maintenance
    • Manage Calling Features
    • ITAC Phones and Services
  • Security
    • Techshield Security Suite
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications