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Know someone needing a lifeline?

LIFELINE

This federal program offers discounts on telephone service, broadband internet, or bundled packages for eligible households.

Lifeline typically provides up to a $9.25 monthly discount on service for eligible low-income subscribers. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Lifeline also supports broadband Internet access service and broadband-voice bundles. Qualifying customers will receive credit on their bill each month. If the qualifying low-income consumer voluntarily elects toll-blocking while initiating Lifeline service, a deposit is not required. FCC rules prohibit more than one Lifeline service per household. Furthermore, Lifeline is non-transferable and customers willfully making false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.

Lifeline is a federal program and is administered by the Universal Service Administrative Company (USAC). USAC is responsible for data collection and maintenance, support calculation, disbursements, and assisting consumers with Lifeline eligibility and enrollment for the program. USAC’s website (https://www.usac.org) provides additional information regarding the program, including program requirements.

To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal or state assistance programs, such as the Supplemental Nutrition Assistance Program or Medicaid. You can see if you are eligible by reviewing the information available at https://www.lifelinesupport.org/ (see “Do I Qualify?”).

To apply for Lifeline, a consumer must use the National Verifier application system at https://nationalverifier.servicenowservices.com/lifeline. The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants’ eligibility and recertifies subscriber eligibility annually.

For additional information, contact the Madison’s Business Office at 1-800-422-4848 or email us at infomtc@madisontelco.com.

LINK-UP

Link-Up provides a one-time benefit of up to $35 on installation charges for telephone service to eligible Illinois program participants. To apply for this one-time benefit, please contact our Business Office at 1-800-422-4848, after you have been approved for the Lifeline benefit through the USAC National Verifier application process, as the eligibility standards are the same for both the Lifeline and Link-Up programs.

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

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1-800-422-4848

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  • Online Bill Pay
  • Check Email
  • Internet
    • Plans and Pricing
    • Stack and Save
    • Bandwidth Estimator
    • Internet Support
      • Internet Support – Available 24/7
      • Internet Support Chat
      • Email Support
      • HomeConnect
    • Promotions
  • HDTV
    • Plans and Pricing
    • Stack and Save
    • DVR/MDVR
    • HDTV Support
    • WatchTVEverywhere
    • TVEverywhere & Streaming
    • Channel Lineup
    • Online TV Guide
    • Local Advertisements
    • Promotions
  • Voice
    • Plans and Pricing
    • Stack and Save
    • Voice Support
    • Promotions
    • Wire Maintenance
    • Manage Calling Features
    • ITAC Phones and Services
  • Security
    • Techshield Security Suite
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications