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Go further. Go faster. Go fiber.

FIBER TO THE HOME

Are you in a rural area that’s underserved by your current internet provider and want GoMadisonFiber to come to your community?

Madison Communications, a premier rural communications provider, is currently building Fiber to the Home (FTTH) in many rural areas. Once constructed, our new fiber network will provide the fastest internet service in the region with speeds up to 100 Mbps! We’re doing what the national providers won’t — investing in the economic vitality of the rural communities we call home and providing the fast and reliable internet service they need.

Our decision on where to build FTTH next is partly based on the level of interest expressed by the residents of each area, which we call a Fiberhood. You and your neighbors could be the next Fiberhood on the GoMadisonFiber construction list if enough of you click below.

I’M INTERESTED!

For additional information, please call our Customer Care Team at 800-422-4848. We look forward to serving all of your communications needs in the months and years to come!

Key Benefits of FTTH:

It provides super-fast and reliable internet service.

FTTH has shown to increase property values.

It provides opportunities for economic growth and community development.

GoMadisonFiber Timeline

The standard timeline for a fiber project in a rural area is 6-9 months.

NOW’S THE TIME TO TAKE ACTION!

Click below to give us your address and let us know you’re interested in becoming part of the fast-growing GoMadisonFiber network. If there’s enough interest and your area is chosen for a build, we’ll contact you.

I’M INTERESTED!

FAQS

What Is GoMadisonFiber?

Madison Fiber is a state-of-the-art fiber optic infrastructure that brings fiber optic service all the way to the home. It is the most current technology that is “future proof”, capable of delivering ultra-fast Internet connections, plus home telephone and TV service.

How does fiber benefit the community?

As with any utility, having the most capable and reliable infrastructure provides more value to the community and its residents.  Having the option for this much capacity attracts businesses that require large amounts of bandwidth for their operations. This may be the same case for residential customers. Customers are constantly needing and demanding higher amounts of bandwidth in their homes. This fiber investment prepares us all for what’s to come in the future.

What services can I get with Madison Fiber?

Madison will offer Internet, HDTV and Voice services over our state of the art fiber optic networks.
•    Internet service packages as fast as 100 Mbps
•    HDTV with optional DVR service and Free TVEverywhere
•    Voice services (keep your current number) with Unlimited calling options.
•    Cost-savings by stacking your services.  The more you have, the more you save!

If I switch my telephone service to Madison, do I get to keep my same phone number?

Absolutely! We will move your home telephone number over to us and you do not need to do a thing.  Once the number is moved, it automatically notifies your current provider and they will stop their billing.

WE’RE WORKING WHILE YOU’RE WAITING

It can feel like a lifetime when you’re waiting for something you really want to experience, especially when you know others already had it and enjoy it. We understand, and promise your GoMadison Internet and related HDTV and Voice services will be worth the wait. Here’s a glimpse at why your patience is appreciated and necessary.

With interest and sign up, timing is everything.

Our goal is to bring you GoMadisonFiber as quickly as possible. We’ve mapped out areas with the largest number of people expressing interest in our fiber service. The next step is to actually sign up for your service(s) by choosing your package and paying the fiber fee to reserve your spot on the construction list. Customers will receive their services based upon first come, first serve. It’s also a period of time that determines the level of commitment by a prospective Fiberhood. Once we reach our commitment requirements, construction will be scheduled. We’ll contact you with an estimate for when you can expect construction to begin and send any construction updates to your provided email.

Many factors can impact our timing, and sometimes things can take a bit longer than we originally anticipated. Keep reading below to understand what we do between the time you sign up and the time we can install fiber service in your home.

Building a brand new network takes time.

Just because you may not see us in your Fiberhood doesn’t mean we’re not working on your fiber. We may be placing equipment at a remote location near your Fiberhood or laying new fiber in the ground to bring services to you. Consider how many miles of streets are in your city or just your Fiberhood. That’s a great deal of ground to cover, one foot of fiber at a time.

Before we invite you to sign up for GoMadisonFiber, we spend a lot of time developing a construction plan for your community and working with local authorities on permitting and other issues. Once a Fiberhood qualifies for fiber service, additional design, engineering and staking work has to be done.

Underground investigations are needed.

Before we can lay the fiber in the ground or bring in construction equipment such as boring machines, we have to figure out where the existing underground utilities are—wires, pipes, water lines, and so on. We follow the required process for marking the locations (“locates”) where each utility is supposed to be. This helps our construction crews when they’re digging. You might see orange, blue, red, or yellow paint on sidewalks, streets, or even on your grass. Those are locating marks.

Private property access rights must be acquired.

Our franchises, which are issued by a state or local government, give us the right to build our network in public rights-of-ways and easements in a particular jurisdiction. Where applicable, we have to separately secure the rights to construct on private property, such as in a multi-family apartment building, in a gated community, or across a private road.  Depending on the circumstances, this can take time.

Construction can be disruptive.

Most construction work is disruptive in some way or another. Madison Communications attempts to minimize disruption for the city and its residents, but it’s dependent upon the accuracy of utility locates and cooperation from municipalities. In the event of unforeseen damage to lawns or streets, Madison Communications will take every measure to clean up and restore the area to its original state.

Your neighbor might get fiber installed before you.

Occasionally, one or two homes on a street won’t get installed until weeks or months after the rest of the street is installed. This can be confusing to residents, and your patience is always appreciated. There are several reasons this might happen: 

  • Sometimes property access becomes an issue (ie: weather, gates, animals, dog fences.)
  • Installation differences may occur. Many houses in a neighborhood can have sprinkler systems, landscaping, driveways, etc. that can take additional planning to navigate around.
  • Unforeseen circumstances can arise. We wish we could prepare for every unexpected obstacle, but sometimes there are unique conditions at a particular address that affect our ability to install GoMadisonFiber.

Hurry up and wait.

Even under the best of circumstances, some things can slow us down that are out of our control, such as:

  • Weather and more weather. We still work outside when the weather doesn’t cooperate, but sometimes it’s just impossible to do so. Fiber network construction is similar to road construction — more work is done in spring/summer than in fall/winter — and you won’t see much done on snowy or rainy days.
  • There’s just not enough daylight. Construction permits are usually only valid for certain days of the week and may limit times of the day crews can work. We might have enough crews to work longer days or over the weekends, but we must comply with the local restrictions.
  • Everyone deserves a break.  We try to minimize the impact of illness and/or scheduled days off but sometimes life just happens.

We’re as efficient as we can be!

For example:

  • We build out an area strategically, deploying resources where they can be put to work. Rather than having to go from street A to street B, we can build street K and then H and then Q, if that makes more sense, and then connect them as we get adjacent streets completed. This means we can bypass streets that may be temporarily inaccessible and come back to them later. That helps us keep moving forward, keeps our crews busy, and makes the whole process go as quickly as possible.
  • The Fiberhood sign up and construction process is designed to maximize efficiency. This means we stick to our sign up deadlines so that we can build in a particular Fiberhood and then move on to work in another Fiberhood.
  • We plan in advance and coordinate with the local authorities as much as possible, so we’re ready to start construction as soon as sign ups close.

When it’s time to connect to your home, we’ll call you to schedule your installation appointment.

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

100% USA-based workforce.

OFFICE HOURS

Monday – Saturday (8am – 5pm)

24/7 Help Desk
1-800-422-4848

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  • Online Bill Pay
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    • Stack and Save
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    • Manage Calling Features
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  • Security
    • Techshield Security Suite
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications