Call us: 1-800-422-4848
infomtc@gomadison.com
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Calls not getting through?

RURAL CALL COMPLETION IS A SERIOUS ISSUE

Consumers across the country continue to report problems placing and receiving long distance or wireless calls to and from rural areas on their landline telephones.

You may be experiencing any of the following:

  • Someone tells you they tried to call you but the call didn’t get through or the call rang on their end but your phone did not ring.
  • A call came through but the quality was poor.
  • A call came through but the caller ID was incorrect.

Madison Communications strives to provide excellent service at all times. Please be assured, this rural call completion issue is not within our network. The problem starts with the long distance carrier used by the customer who placed the call. The problem can only be resolved by the carrier used by the customer who makes the call.

This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC continues to address the issue. Visit the following FCC webpage regarding Rural Call Completion for more information:

https://www.fcc.gov/general/rural-call-completion-problems-long-distance-or-wireless-calling-rural-areas

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

100% USA-based workforce.

OFFICE HOURS

Monday – Saturday (8am – 5pm)

24/7 Help Desk
1-800-422-4848

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  • Online Bill Pay
  • Check Email
  • Internet
    • Plans and Pricing
    • Stack and Save
    • Bandwidth Estimator
    • Internet Support
      • Internet Support – Available 24/7
      • Internet Support Chat
      • Email Support
      • HomeConnect
    • Promotions
  • HDTV
    • Plans and Pricing
    • Stack and Save
    • DVR/MDVR
    • HDTV Support
    • WatchTVEverywhere
    • TVEverywhere & Streaming
    • Channel Lineup
    • Online TV Guide
    • Local Advertisements
    • Promotions
  • Voice
    • Plans and Pricing
    • Stack and Save
    • Voice Support
    • Promotions
    • Wire Maintenance
    • Manage Calling Features
    • ITAC Phones and Services
  • Security
    • Techshield Security Suite
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications