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Traditional Calling Features

    Home Traditional Calling Features

    You’ll call these features handy.

    CALLING FEATURES

    Call Features Included with Stacked Voice:

    Automatic Recall

    This service allows the subscriber to return the most recent
    incoming call.
    1. To return the last call
    2. To return the call press *69.

    Note: This feature will recall local incoming calls only.

    Call Forward Busy

    This service forwards incoming calls to an alternative number only
    when the subscriber’s line is busy.
    1. To Activate:
    a. Dial *90

    2. To Deactivate
    a. Dial *91

    Call Forward Do Not Answer

    This service forwards incoming calls to an alternative number only if
    the call is not answered on the subscriber’s line.
    1. To Activate
    a. Dial *92
    b. Enter number of rings
    c. Enter number to call forward to

    2. To Deactivate:
    a. Dial *93

    Call Forward Internet Down

    This feature allows you access to a portal that will allow you to forward any calls to a designated number of your choice in the event of an outage. 

    Call Forwarding

    This service forwards all of a subscriber’s incoming calls to an alternative
    number, without ringing the subscriber telephone first.
    1. To Activate:
    a. Dial *72
    b. Wait for confirmation tone,
    then dial the number to forward to
    c. Wait for the courtesy call to be answered
    d. Hang up the telephone
    Note: If the courtesy call is not answered, repeat steps a. and b. to manually activate
    without the courtesy call.
    2. To Deactivate:
    a. Dial *73
    b. Wait for confirmation tone
    c. Hang up the telephone

    Call Trace

    This service allows a subscriber to request a trace of the last incoming call.  This information is only provided to the service provider, not the subscriber, and may then be passed on to the appropriate authorities.  To perform a trace on the current or last call, press *57

    Call Waiting

    This service notifies a subscriber that a second call is on the line and
    allows the subscriber to switch between the calls. The called party is
    notified by a tone when the call is waiting. The calling party receives an
    announcement telling them the system has alerted the called party.
    1. When you hear a Call Waiting tone during a call, hit
    flash-hook to swap between the callers. If you hang up
    while a call is still on hold, you will receive a ringback
    reminding you to reconnect the call.
    Note: To disable call waiting for the next call only, press *70 before the call.

    Caller ID (Name & Number)

    This service displays the Name and Number of the incoming caller on
    the subscriber’s telephone, if the subscriber’s phone has a Caller ID
    Display screen or Caller ID Display unit.

    Caller ID Block per call

    Prevents your phone number from being displayed to the person receiving your call by dialing a special feature code (*67) before a call, subscriber prohibits their phone number from being sent to the Caller ID box.  When you hang up, the block is off the line.  

    Cancel Call Waiting Per Call

    Cancels Call Waiting for an individual call, so that important calls are not interrupted. 
    1. To disable Call Waiting press *70 before the call. 

    2. To cancel Call Waiting during an active call when Three Way Calling is activated, press *70 during the call.  

    3. To cancel Call Waiting during an active call when Three Way Calling is not activated), flash hook and press *70 during the call.

    Speed Dialing (8 numbers maximum)

    This service allows one-digit or two-digit codes to be used as shortcuts
    for selected phone numbers. The subscriber enters the code and this is
    interpreted as if he or she had dialed the phone number to which the
    short code is mapped. A maximum of 8 numbers may be entered as
    Speed Dialing codes.
    1. Speed Dialing short codes may map to:
    a. Numbers in any format (such as 1+10D, 0+10D,
    10D, 1+7D, 0+7D, 7D)
    b. Any access codes (such as *70)
    c. 10-10-XXX plus any of the above, for a carrier
    selection code.
    2. To configure one-digit Speed dialing, press *74, enter onedigit
    speed code, and then dial number to assign to this
    code.
    3. To configure two-digit Speed dialing, press *75, enter twodigit
    speed code, and then dial number to assign to this
    code.
    4. To use Speed Dialing, dial the one or two-digit speed code
    and then press #.

    Three Way Calling

    This service allows a subscriber to call another party during an existing
    call and add this party to the call, creating a three-way conversation.
    1. To add a third party to an active call, press the flash-hook
    and then dial the third party’s number. If the third party
    answers, hit the flash-hook again to add both of you to the
    original call, connecting all three parties.
    2. If the third party does not answer or their line is busy, hit the
    flash-hook twice to rejoin the original call. If you hang up
    you will receive a ring back reminding you that the original
    call is still on hold, and can rejoin the call by picking up the
    phone. This service is known as Three Way Calling Ring Back.

    Voicemail

    Setting up your mailbox
    Access the voice messaging system:
    1. Dial your phone number, wait for your recorded message to
    begin playing, then press *; or dial *333 and enter your
    10-digit telephone number.
    2. Enter your pass code after the prompt, then hit the 4 key.
    (Your default pass code is the last 4 digits of your
    phone number).
    3. The following commands are available:
    1. Change Greeting
    (1) Use system greeting
    (2) Use personal greeting
    (3) Create personal greeting
    2. Record Name
    (2) Use recorded name
    (3) Create recorded name
    3. Change Pass code-follow the prompts
    4. * Exit
    (Please note you must change your pass code to something other than the last
    4 digits of your phone number for security reasons. If you do not, your voicemail
    could become unusable).
    Checking your messages via the telephone
    Access the voice messaging system:
    1. Dial your phone number, wait for your recorded message to
    begin playing, then press * and follow the prompts.
    2. To listen, delete and save messages press the following key:
    (1) Replay current message
    (2) Skip current message
    (4) Skips back 5 seconds while playing a message
    (5) Skips ahead 5 seconds while playing a message
    (7) Delete current message
    (8) * Exit

    Optional Call Features Available:

    Caller ID Block per line - $1.95

    This service is permanent on your line and blocks the caller ID on the calling party’s line so when an outbound call is made the called party sees “private” instead of the caller ID information.

    Call Hold - $1.95

    Enables the subscriber to put the current call on hold and then call
    another subscriber. A call hold button is not necessary – a flash-hook
    or Flash button will work.

    Call Transfer Disconnect - $1.95

    Give the customers the ability to transfer an incoming call from their
    phone or to any phone number of their choosing.
    1. Answer the incoming call.
    2. While on the phone with the caller press the flash button
    3. Wait for the dial tone
    4. Dial the number in which to transfer the caller to
    5. Hit flash button again
    6. When all 3 parties are on the phone you may hang up
    Note: Only incoming calls can be transferred. Originating calls cannot be
    transferred.

    Distinctive Ring - $3.95

    This gives the customer the ability to add additional telephone numbers
    on the same line as an existing number, each number ringing
    with a distinctive ringing pattern. Typically, the original number rings
    with the standard ring pattern that is common to the nation where the
    line is connected. Regardless of what ringing pattern the called party
    hears; the calling party hears the standard ringing pattern.

    Find Me Follow Me - $5.95

    This service provides a way for subscribers to configure additional
    numbers that will ring instead of or as well as the subscriber’s own
    number, any of which can answer the call.
    Contact Madison to enable this feature and set up numbers.
    1. To enable Find Me Follow Me, press *371
    2. To disable Find Me Follow Me, press *372
    Note: If there is a cell phone number as one of the Find Me Follow Me numbers
    and that cell is turned off when it hunts to that line it will go directly to voicemail on the cell phone.

    Selective Call Acceptance - $3.95

    This feature allows the subscriber to block the line temporarily to
    prevent any incoming calls that are not specifically permitted by the
    owner of the number. Outgoing calls can still be made as normal, but
    incoming calls from numbers that are not on the subscriber’s configured
    list are not connected. Instead, the caller hears an announcement
    that the subscriber is not currently accepting calls.
    1. To access Selective Call Acceptance, press *64.

    Anonymous Call Rejection - $1.95

    This service automatically rejects all calls from withheld numbers.
    1. To enable Anonymous Call Rejection, press *77
    2. To disable Anonymous Call Rejection, press *87

    Selective Call Forwarding - $3.95

    This service allows subscribers to select a list of calling numbers whose
    calls will automatically be forwarded. All calls from numbers on this list
    are forwarded on to a single alternative forwarding number.
    To get to Selective Call Forwarding options dial *63
    1. To add entry dial #
    2. To remove entries dial *
    3. To hear entries in list dial 1
    4. To hear instructions again dial 0
    To add entry
    1. Dial *63
    2. Dial #
    3. Then it will ask you to enter in the 10 digit number you wish
    to forward and press 1
    4. Then enter in 10 digit number that you want forwarded
    5. Or dial 01 to add last calling party
    6. Then hit #
    To remove entries
    1. Dial *63
    2. Dial the 10 digit number you wish to remove
    3. To remove all entries dial 08*
    4. To remove all anonymous entries dial 09*
    Turn off Selective Call Forwarding
    1. Dial *63
    2. Dial 1
    3. Dial 3
    4. Hang up

    Selective Call Rejection - $3.95

    This service allows the subscriber to block the last incoming call by immediately dialing *60 after hanging up the phone.

    Speed Dialing (30 numbers maximum) - $3.95

    See description under Speed Dialing (8 numbers maximum).

    vFax - $3.95

    vFax stands for virtual fax which gives you the ability to receive
    incoming faxes directly to one or multiple email addresses of your
    choice. The person sending the fax will not even notice the difference
    because the sender sends it to a ten digit number just like a traditional
    fax; therefore, instead of receiving it in paper form on your fax
    machine, it will show up in your email inbox.

    Phone User Guide

    Click here to print.

    CHOOSE ONE OF THE OPTIONS BELOW

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    Existing Customer

    UPGRADE

    *No contract required for month to month standard pricing. Stand Alone Voice lines are not offered in all areas. Taxes, Surcharges and additional fees are not included in pricing. Additional equipment to receive voice service may be required and is not included in pricing. Other restrictions may apply. Contact us for further details.

    Contact Us

    21668 Double Arch Road
    P O Box 29
    Staunton, IL 62088
    618-635-5000

    100% USA-based workforce.

    OFFICE HOURS

    Monday – Saturday (8am – 5pm)

    24/7 Help Desk
    1-800-422-4848

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