This service allows the subscriber to return the most recent
incoming call.
1. To return the last call
2. To return the call press *69.
Note: This feature will recall local incoming calls only.
Traditional Calling Features
You’ll call these features handy.
CALLING FEATURES
Call Features Included with Stacked Voice:
Automatic Recall
Call Forward Busy
This service forwards incoming calls to an alternative number only
when the subscriber’s line is busy.
1. To Activate:
a. Dial *90
2. To Deactivate
a. Dial *91
Call Forward Do Not Answer
This service forwards incoming calls to an alternative number only if
the call is not answered on the subscriber’s line.
1. To Activate
a. Dial *92
b. Enter number of rings
c. Enter number to call forward to
2. To Deactivate:
a. Dial *93
Call Forward Internet Down
This feature allows you access to a portal that will allow you to forward any calls to a designated number of your choice in the event of an outage.
Call Forwarding
This service forwards all of a subscriber’s incoming calls to an alternative
number, without ringing the subscriber telephone first.
1. To Activate:
a. Dial *72
b. Wait for confirmation tone,
then dial the number to forward to
c. Wait for the courtesy call to be answered
d. Hang up the telephone
Note: If the courtesy call is not answered, repeat steps a. and b. to manually activate
without the courtesy call.
2. To Deactivate:
a. Dial *73
b. Wait for confirmation tone
c. Hang up the telephone
Call Trace
This service allows a subscriber to request a trace of the last incoming call. This information is only provided to the service provider, not the subscriber, and may then be passed on to the appropriate authorities. To perform a trace on the current or last call, press *57
Call Waiting
This service notifies a subscriber that a second call is on the line and
allows the subscriber to switch between the calls. The called party is
notified by a tone when the call is waiting. The calling party receives an
announcement telling them the system has alerted the called party.
1. When you hear a Call Waiting tone during a call, hit
flash-hook to swap between the callers. If you hang up
while a call is still on hold, you will receive a ringback
reminding you to reconnect the call.
Note: To disable call waiting for the next call only, press *70 before the call.
Caller ID (Name & Number)
This service displays the Name and Number of the incoming caller on
the subscriber’s telephone, if the subscriber’s phone has a Caller ID
Display screen or Caller ID Display unit.
Caller ID Block per call
Prevents your phone number from being displayed to the person receiving your call by dialing a special feature code (*67) before a call, subscriber prohibits their phone number from being sent to the Caller ID box. When you hang up, the block is off the line.
Cancel Call Waiting Per Call
Cancels Call Waiting for an individual call, so that important calls are not interrupted.
1. To disable Call Waiting press *70 before the call.
2. To cancel Call Waiting during an active call when Three Way Calling is activated, press *70 during the call.
3. To cancel Call Waiting during an active call when Three Way Calling is not activated), flash hook and press *70 during the call.
Speed Dialing (8 numbers maximum)
This service allows one-digit or two-digit codes to be used as shortcuts
for selected phone numbers. The subscriber enters the code and this is
interpreted as if he or she had dialed the phone number to which the
short code is mapped. A maximum of 8 numbers may be entered as
Speed Dialing codes.
1. Speed Dialing short codes may map to:
a. Numbers in any format (such as 1+10D, 0+10D,
10D, 1+7D, 0+7D, 7D)
b. Any access codes (such as *70)
c. 10-10-XXX plus any of the above, for a carrier
selection code.
2. To configure one-digit Speed dialing, press *74, enter onedigit
speed code, and then dial number to assign to this
code.
3. To configure two-digit Speed dialing, press *75, enter twodigit
speed code, and then dial number to assign to this
code.
4. To use Speed Dialing, dial the one or two-digit speed code
and then press #.
Three Way Calling
This service allows a subscriber to call another party during an existing
call and add this party to the call, creating a three-way conversation.
1. To add a third party to an active call, press the flash-hook
and then dial the third party’s number. If the third party
answers, hit the flash-hook again to add both of you to the
original call, connecting all three parties.
2. If the third party does not answer or their line is busy, hit the
flash-hook twice to rejoin the original call. If you hang up
you will receive a ring back reminding you that the original
call is still on hold, and can rejoin the call by picking up the
phone. This service is known as Three Way Calling Ring Back.
Voicemail
Setting up your mailbox
Access the voice messaging system:
1. Dial your phone number, wait for your recorded message to
begin playing, then press *; or dial *333 and enter your
10-digit telephone number.
2. Enter your pass code after the prompt, then hit the 4 key.
(Your default pass code is the last 4 digits of your
phone number).
3. The following commands are available:
1. Change Greeting
(1) Use system greeting
(2) Use personal greeting
(3) Create personal greeting
2. Record Name
(2) Use recorded name
(3) Create recorded name
3. Change Pass code-follow the prompts
4. * Exit
(Please note you must change your pass code to something other than the last
4 digits of your phone number for security reasons. If you do not, your voicemail
could become unusable).
Checking your messages via the telephone
Access the voice messaging system:
1. Dial your phone number, wait for your recorded message to
begin playing, then press * and follow the prompts.
2. To listen, delete and save messages press the following key:
(1) Replay current message
(2) Skip current message
(4) Skips back 5 seconds while playing a message
(5) Skips ahead 5 seconds while playing a message
(7) Delete current message
(8) * Exit
Optional Call Features Available:
Caller ID Block per line - $1.95
This service is permanent on your line and blocks the caller ID on the calling party’s line so when an outbound call is made the called party sees “private” instead of the caller ID information.
Call Hold - $1.95
Enables the subscriber to put the current call on hold and then call
another subscriber. A call hold button is not necessary – a flash-hook
or Flash button will work.
Call Transfer Disconnect - $1.95
Give the customers the ability to transfer an incoming call from their
phone or to any phone number of their choosing.
1. Answer the incoming call.
2. While on the phone with the caller press the flash button
3. Wait for the dial tone
4. Dial the number in which to transfer the caller to
5. Hit flash button again
6. When all 3 parties are on the phone you may hang up
Note: Only incoming calls can be transferred. Originating calls cannot be
transferred.
Distinctive Ring - $3.95
This gives the customer the ability to add additional telephone numbers
on the same line as an existing number, each number ringing
with a distinctive ringing pattern. Typically, the original number rings
with the standard ring pattern that is common to the nation where the
line is connected. Regardless of what ringing pattern the called party
hears; the calling party hears the standard ringing pattern.
Find Me Follow Me - $3.95
This service provides a way for subscribers to configure additional
numbers that will ring instead of or as well as the subscriber’s own
number, any of which can answer the call.
Contact Madison to enable this feature and set up numbers.
1. To enable Find Me Follow Me, press *371
2. To disable Find Me Follow Me, press *372
Note: If there is a cell phone number as one of the Find Me Follow Me numbers
and that cell is turned off when it hunts to that line it will go directly to voicemail on the cell phone.
Selective Call Acceptance - $3.95
This feature allows the subscriber to block the line temporarily to
prevent any incoming calls that are not specifically permitted by the
owner of the number. Outgoing calls can still be made as normal, but
incoming calls from numbers that are not on the subscriber’s configured
list are not connected. Instead, the caller hears an announcement
that the subscriber is not currently accepting calls.
1. To access Selective Call Acceptance, press *64.
Anonymous Call Rejection - $1.95
This service automatically rejects all calls from withheld numbers.
1. To enable Anonymous Call Rejection, press *77
2. To disable Anonymous Call Rejection, press *87
Selective Call Forwarding - $3.95
This service allows subscribers to select a list of calling numbers whose
calls will automatically be forwarded. All calls from numbers on this list
are forwarded on to a single alternative forwarding number.
To get to Selective Call Forwarding options dial *63
1. To add entry dial #
2. To remove entries dial *
3. To hear entries in list dial 1
4. To hear instructions again dial 0
To add entry
1. Dial *63
2. Dial #
3. Then it will ask you to enter in the 10 digit number you wish
to forward and press 1
4. Then enter in 10 digit number that you want forwarded
5. Or dial 01 to add last calling party
6. Then hit #
To remove entries
1. Dial *63
2. Dial the 10 digit number you wish to remove
3. To remove all entries dial 08*
4. To remove all anonymous entries dial 09*
Turn off Selective Call Forwarding
1. Dial *63
2. Dial 1
3. Dial 3
4. Hang up
Selective Call Rejection - $3.95
This service allows the subscriber to block the last incoming call by immediately dialing *60 after hanging up the phone.
Speed Dialing (30 numbers maximum) - $3.95
See description under Speed Dialing (8 numbers maximum).
vFax - $3.95
vFax stands for virtual fax which gives you the ability to receive
incoming faxes directly to one or multiple email addresses of your
choice. The person sending the fax will not even notice the difference
because the sender sends it to a ten digit number just like a traditional
fax; therefore, instead of receiving it in paper form on your fax
machine, it will show up in your email inbox.
Phone User Guide
Click here to print.
*No contract required for month to month standard pricing. Stand Alone Voice lines are not offered in all areas. Taxes, Surcharges and additional fees are not included in pricing. Additional equipment to receive voice service may be required and is not included in pricing. Other restrictions may apply. Contact us for further details.
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