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Read into the details.

NOVEMBER RESIDENTIAL PROMO TERMS AND CONDITIONS

New Customer Promo:

  • Who qualifies– New INTERNET subscribers adding our 300Mb or our 1 GIG speed tier. All Madison customers will be subject to our Terms of Service on our website.
  • Downgrade or Disconnect of Internet – This promotion will be discontinued if the customer disconnects internet (but keeps other Premier services) or downgrades their internet speed.
  • Past due account status – All past due accounts must be paid up to current before the install is scheduled.
  • Non-pay account status – If the customer is disconnected due to non-pay, this promotion will be discontinued and removed from the customer account. In the event of reconnect, this promotion will not be reinstated.

Existing Customer Offer:

  • Who qualifies – Residential customers that upgrade their Internet Speed on their account.
  • Downgrade or Disconnect of Internet – This standard offer will be discontinued if the customer disconnects internet (but keeps other premier services) or downgrades their internet speed.
  • Past due account status – All past due account must be paid up to current before the upgrade is complete.
  • Non-pay account status – If the customer is disconnected due to non-pay, this standard offer will be discontinued and removed from the customer account. In the event of reconnect, this standard offer will not be reinstated.

BUSINESS PROMO TERMS & CONDITIONS

  • Who qualifies – New BUSINESS INTERNET subscribers ONLY adding our 300Mb, 500Mb, or 1 GIG speed. All Madison customers will be subject to our Terms of Service on our website.
  • Downgrade or disconnecting Internet – This promotion will be discontinued if the customer disconnects internet (but keeps other Premier services) or downgrades their internet speed during the promotional window.
  • Disconnecting Voice – If a customer disconnects their Voice service during the 12-month promo period, the monthly discount will be adjusted to remove the portion of the Voice discount.
  • Past due account status – All past due accounts must be paid up to current before the install is scheduled.
  • Non-pay account status – If the customer is disconnected due to non-pay, this promotion will be discontinued and removed from the customer account.  In the event of reconnect, this promotion will not be reinstated.

To provide a more convenient way to view your bill while reducing environmental impact, Madison Communications has moved to Paperless Billing. Furthermore, the escalating expenses associated with printing and mailing paper bills have necessitated this change. Effective 08/22/2025, a $5 monthly fee has been applied to accounts that have not enrolled in Paperless Billing. Contact us or log in to your SmartHub account to update your billing preference and avoid this monthly fee. Questions? Please don’t hesitate to reach out to us at 800-422-4848.

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

100% USA-based workforce.

OFFICE HOURS

Monday – Saturday (8am – 5pm)

24/7 Help Desk
1-800-422-4848

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Copyright 2025 Cornerstone Group | All Rights Reserved | Employee Login | Legal & Regulatory
  • Online Bill Pay
  • Check Email
  • Internet
    • Plans and Pricing
    • Stack and Save
    • Bandwidth Estimator
    • Internet Support
      • Internet Support – Available 24/7
      • Internet Support Chat
      • Email Support
      • HomeConnect
    • Promotions
  • HDTV
    • Plans and Pricing
    • Stack and Save
    • TVEverywhere
    • StreamNow
    • DVR/MDVR
    • HDTV Support
    • Channel Lineup
    • Online TV Guide
    • Local Advertisements
    • Promotions
  • Voice
    • Plans and Pricing
    • Stack and Save
    • Voice Support
    • Promotions
    • Wire Maintenance
    • Manage Calling Features
    • ITAC Phones and Services
  • Security
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications