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Stay informed. Stay healthy.

COVID-19 RESPONSE

LOCAL COMMUNITY CONTRIBUTIONS & SUPPORT

Madison Communications cares deeply about our local communities!

Here are some of the ways the Madison Family is helping during this time:

  • We will work with customers individually who have been affected by this crisis and need special arrangements to ensure their communications serves are not interrupted.
  • Our internet service is unlimited with no data caps so customers with additional usage will not be charged any additional fees.
  • Madison is currently contributing over $10,000.00 in internet services to qualified households by providing free internet access for educational needs brought on by school closings due to the pandemic. 
  • We are working with our community school districts to identify needs and establish or increase speeds free of charge to critical access points that allow for hotspots. We will continue to partner with school districts to ensure students with limited resources who are in need of connectivity for remote learning can still have internet.
  • We are collaborating with hospitals, schools and government agencies to ensure they have the connectivity services they need to assist the public during this time.
  • We are providing free airtime for public service announcements (PSAs) for a number of health and community organizations and government officials, with the goal of helping to educate customers about how to stay safe and healthy.
  • We made our local Channel 13 available to all to ensure residents have access to what’s happening in their local communities, including school closures and local government press conferences.

We are encouraging our customers to go CONTACT FREE for bill payment options and ways to access your account online. Sign up for SmartHub access today! 

HEALTH AND SAFETY OF OUR EMPLOYEES AND CUSTOMERS

Our offices remain open for employees to work onsite, but we ask that employees take the necessary preventative measures to help limit the spread of COVID-19, such as social distancing, masks, and handwashing.  

Madison is also taking additional safeguards and implementing new procedures and policies to help protect the health and safety of our workforce:

  • During your initial call with Madison, you will be required to respond to a COVID questionnaire before a technician can be scheduled to enter the home for installations and trouble calls.
  • Our technicians will repeat the questionnaire to you at the time of install to ensure the safety of all in the event something has changed.
  • We’ve cancelled employee attendance at all internal and external conventions, conferences, and events that require travel.
  • We are utilizing conference bridging as our only means of communications for internal meetings.  
  • We have divided up our staff into separate locations throughout our service areas to make social distancing easier and more effective by eliminating multiple people at one location. 
  • Our main office lobby on Double Arch Rd in Staunton is open to all customer traffic.
  • Social distancing with a minimum of 6 feet distance and masks are required to enter any Madison building.  

For your own safety, we recommend that you pay your bill on line and/or sign up for Smarthub, our FREE online account managment system. You can get started today. Click this link.

If you still prefer to drop your payment off, please use one of our convenient
drop box locations. To find one close to you, click this link.

PUBLIC SAFETY INFORMATION WITH SCAM ALERTS

For the latest information about coronavirus, visit the CDC’s resource center

For the last information about coronavirus in the State of Illinois, click this link. 

For the latest information about COVID-19 SCAM ALERTS from the BBB,click this link.

For the latest information about coronavirus in Macoupin County, IL, click this link.

For the latest information about coronavirus in Madison County, IL, click this link.

Contact Us

21668 Double Arch Road
P O Box 29
Staunton, IL 62088
618-635-5000

100% USA-based workforce.

OFFICE HOURS

Monday – Saturday (8am – 5pm)

24/7 Help Desk
1-800-422-4848

Industry Links

Copyright 2023 Cornerstone Group | All Rights Reserved | Employee Login | Legal & Regulatory
  • Online Bill Pay
  • Check Email
  • Internet
    • Plans and Pricing
    • Stack and Save
    • Bandwidth Estimator
    • Internet Support
      • Internet Support – Available 24/7
      • Internet Support Chat
      • Email Support
      • HomeConnect
    • Promotions
  • HDTV
    • Plans and Pricing
    • Stack and Save
    • DVR/MDVR
    • HDTV Support
    • WatchTVEverywhere
    • TVEverywhere & Streaming
    • Channel Lineup
    • Online TV Guide
    • Local Advertisements
    • Promotions
  • Voice
    • Plans and Pricing
    • Stack and Save
    • Voice Support
    • Promotions
    • Wire Maintenance
    • Manage Calling Features
    • ITAC Phones and Services
  • Security
    • Techshield Security Suite
    • Digital Resource Suite
    • Scam Alerts & Notifications
  • Business Suite
  • About Us
    • Contact Us
    • Communities We Serve
    • Madison Family Promise
    • Career Opportunities
    • Community Involvement
    • Scholarships
Madison Communications