Team: CCS (Customer Care and Sales)
Reports to: Sales and Customer Service Manager
This position offers a competitive hourly rate along with an opportunity to earn commission based on sales performance.
CUSTOMER CARE SPECIALIST - SALES
GENERAL SUMMARY
Customer Care Specialists are the frontline of Madison Communications, acting as a sales and customer service professional. They handle inbound calls from customers, including new customer sales, upgrading packages, canceling or moving services, and most billing questions. They also perform customer outreach via cold calls and warm leads, driving sales and upgrade opportunities through thorough discovery and positive customer interactions. Proactively researching, selling, and upselling residential packages is a key part of success.
ESSENTIAL JOB FUNCTIONS
- Receive inbound calls from, and perform outbound sales and opportunity calls to, new and existing customers.
- Explain and sell Madison service packages, which can include internet, VoIP, and HDTV, to both new and existing customers.
- Identify customer needs and pain points, and effectively position the Madison brand as the solution.
- Develop and maintain a pipeline of qualified leads and customers.
- Track sales progress and market penetration via internal software.
- Meet and exceed target monthly quotas.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
EDUCATION AND EXPERIENCE
Preferred:
- 1+ years of general sales or customer service experience.
- Strong knowledge of telecom products such as internet, VoIP, and networking solutions.
Required:
- Excellent written and verbal communication skills.
- Comfortable with rejection and handling objections.
- Working knowledge of negotiation and sales tactics.
- Self-motivated with strong organizational and time management skills.
- Proficient in computer programs such as Microsoft Word, Excel, and PowerPoint.
- Must hold a valid driver’s license with reliable transportation to the Madison Communications office.
- Must be a high school graduate or have received a GED equivalent.
Email Us: careers@gomadison.com
WHY MADISON?
Local Ownership and Operation
Madison Communications began in 1940 as a family-owned and operated local exchange carrier known as Worden Telephone Company. We’re now a full-service communications provider led by the same local family and offering High Speed Internet, HDTV, and Voice services to residential and business customers within Madison and Macoupin counties in Illinois.
Local Community Investment
We own our communications network and continue to invest locally to upgrade this infrastructure with fiber to provide our rural service area with the same technology enjoyed by big city residents. Madison Communications also generously supports local schools, charities and events.
Local and Dedicated Employer
Madison Communications employs more than 50 local, talented, and hardworking individuals that are provided with excellent ongoing training. We’re proud to be a 100% USA-based company, which means when you support us, you support your neighbors.
WHAT MADISON OFFERS
Madison Communications strives to fairly reward its hard-working and valued employees with an excellent
- Competitive base pay and sales commission programs
- Health insurance
- Dental and Vision insurance
- Life insurance
- 401(k) with company match
- Paid time off and company holidays
- Educational reimbursement
- Additional sales incentives and recognition
Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position. Madison offers a generous benefits package, including medical, dental, vision coverage, and life insurance; company paid 401k program; company paid holidays; paid sick and personal time-off; and educational reimbursement.
Madison is an equal opportunity employer.
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