Consumers across the country continue to report problems placing and receiving long distance or wireless calls to and from rural areas on their landline telephones.
You may be experiencing any of the following:
Calls not getting through?
RURAL CALL COMPLETION IS A SERIOUS ISSUE
- Someone tells you they tried to call you but the call didn’t get through or the call rang on their end but your phone did not ring.
- A call came through but the quality was poor.
- A call came through but the caller ID was incorrect.
Madison Communications strives to provide excellent service at all times. Please be assured, this rural call completion issue is not within our network. The problem starts with the long distance carrier used by the customer who placed the call. The problem can only be resolved by the carrier used by the customer who makes the call.
This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC continues to address the issue. Visit the following FCC webpage regarding Rural Call Completion for more information:
Industry Links
