Lifeline typically provides up to a $9.25 monthly discount on service for eligible low-income subscribers. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Lifeline also supports broadband Internet access service and broadband-voice bundles. Qualifying customers will receive credit on their bill each month. If the qualifying low-income consumer voluntarily elects toll-blocking while initiating Lifeline service, a deposit is not required. FCC rules prohibit more than one Lifeline service per household. Furthermore, Lifeline is non-transferable and customers willfully making false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.
Lifeline is a federal program and is administered by the Universal Service Administrative Company (USAC). USAC is responsible for data collection and maintenance, support calculation, disbursements, and assisting consumers with Lifeline eligibility and enrollment for the program. USAC's website (https://www.usac.org) provides additional information regarding the program, including program requirements.
To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal or state assistance programs, such as the Supplemental Nutrition Assistance Program or Medicaid. You can see if you are eligible by reviewing the information available at https://www.lifelinesupport.org (see "Do I Qualify?").
To apply for Lifeline, a consumer must use the National Verifier application system at: https://nationalverifier.servicenowservices.com/lifeline. The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants' eligibility and recertifies subscriber eligibility annually.
For additional information, contact our Business Office at 1-800-422-4848 or email us at firstname.lastname@example.org.
Link-Up provides additional benefits of up to $35 on installation charges for telephone service to eligible Illinois program participants. Currently, this state funded program does not provide monthly benefits. To apply for this one-time benefit, please contact our Business Office at 1-800-422-4848, after you have been approved for the Lifeline benefit through the USAC National Verifier application process, as the eligibility standards are the same for both the Lifeline and Link-Up programs.
The Universal Telephone Service Assistance Program (UTSAP) is supported by voluntary contributions from throughout Illinois. UTSAP was created in February of 1993 to help low-income households in Illinois to obtain phone service. UTSAP is administered by the Universal Telephone Assistance Corporation (UTAC), a not-for-profit made up of all local telephone companies in Illinois. Since March of 1993, UTAC has been soliciting voluntary contributions to support UTAC. With your help, UTAC can continue to provide assistance to low-income households. You may send a one-time contribution directly to UTAC at: Universal Telephone Service Assistance Corp., PO Box 1176, Springfield, IL 62705, or you may contribute through your monthly telephone bill by contacting Madison's Business Office at 1-800-422-4848.
Illinois Telephone Access Corporation (ITAC) is a not-for-profit serving the deaf, hard of hearing, late-deafened, deaf-blind and speech-disabled communities. ITAC provides both the Illinois Relay phone service and an equipment program, which are required by state and federal law. The equipment is designed specifically for people who are having difficulty hearing on a standard phone system. To be eligible, you must be a legal resident of Illinois, have proof of landline and/or cellular phone service (prepaid cell phones are eligible) and the application must be signed by a medical professional that the applicant is unable to use a standard phone.
To apply, visit https://www.itactty.org to download an application. Your doctor will need to fill out a portion of the application. ITAC is a "specified voucher" program, which allows you to choose from equipment listed on the website. You will own the equipment, and it comes with a 3-year warranty.
Eligible Telecommunications Carrier Services
Madison Telephone Company proudly offers voice telephony services and functionalities designed to exceed the Federal Communication Commission's requirements as stated in C.F.R. § 54.101, including
- Voice grade access to the public switched network;
- Minutes of use for local service provided at no additional charge;
- Access to emergency services provided by local government or other public safety organizations, such as 911 and enhanced 911, to the extent the local government in Madison Telephone Company’s service area has implemented 911 or enhanced 911 systems; and
- Broadband Internet access service which includes the capability to send data to and receive data from the internet, but excludes dial-up service.
The current rates and charges for the above-listed services and functionalities can be found in the tariffs on file at the appropriate governing agencies and are subject to change upon proper notice. See the Madison Telephone Company Tariff Number 18 on file with the Illinois Commerce Commission (ICC). Madison Telephone Company would be pleased to provide you with specific rates for your area upon request. Madison also offers reliable high-speed broadband Internet service.
Illinois Universal Service Fund Fee (IUSF)
An Illinois Universal Service Fund Fee is being charged monthly on residential and business local phone lines based upon the Illinois Interstate Commerce Commission approved rate of 1.8454%. This fee helps to maintain affordable rates for Illinois consumers in high cost areas.