Telecom Center Specialist

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Madison Communications, Inc. BBB Business Review



Telecom Center Specialist


Who We Are:

Madison Communications is a nationally recognized communications company located in Southwest Central Illinois.  We are a premier provider of data, voice and video communications utilizing cutting edge technology.  Madison delivers a wide array of Enterprise and Consumer products and services while providing superior customer support.

Position Summary:

Madison is looking for a passionate and energetic individual who will oversee the installations, maintenance, and testing of all telecom centers and remote/node sites for the delivery of voice, video, and broadband services.  Responsibilities include installation, maintenance, and design of access provider network equipment, customer network equipment, and support of Headend/Data Center related functions to meet company/customer needs.


Essential Job Functions:

  • Ensures continuous operation of switching, phone systems, transmission, transport and broadband equipment by overseeing maintenance of existing equipment, and installation and acceptance testing of new equipment.
  • Audit customer networks, evaluate customer needs to design, quote and install a customer phone system solution/data network.
  • Design, provision, install and test Layer 2 or Layer 3 circuits in various systems.
  • Performs daily checks of traffic and performance monitoring systems.
  • Reviews switch and broadband equipment status reports and recommends areas for improvement.
  • Reviews/monitors equipment logs and ensures that problems and issues are resolved.
  • Prepares specifications for new equipment and oversees any changes or upgrades to equipment.
  • Coordinates projects handled by external vendors by preparing projects for bid, determining vendors to be used, and overseeing projects to ensure specifications and requirements are met.
  • Ensures upgrades and changes are completed in a manner with least negative effect on service, which requires off hours maintenance window/night work.
  • Prepares telecom network maintenance/progress reports and presents to Network Operations Supervisor.
  • Accesses network equipment and customer network equipment and designs voice/video/broadband solutions that meet customer needs utilizing company products and services.
  • Creates, maintains and audits network documentation of company and customer data and voice networks.
  • Proficient in troubleshooting Data, Video and Voice circuits with knowledge of HFC, Fiber and Twisted Pair infrastructure and services to be maintained to State and Federal regulatory standards.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills, and Abilities:

  • Hands-on experience installing and troubleshooting network level systems including but not limited to LAN/WAN technology, IP addressing schemes, subnetting, industry standard routing protocols, software, hardware and servers, etc.
  • Experience with packet capture and analysis products such as Wireshark, Sniffer, and Netscout.
  • Experience to troubleshooting SIP, HPBX and PBX systems.
  • Well versed in all common Layer 2 and Layer 3 networking protocols.
  • Understanding of network protocols: BGP, EIGRP, OSPF, MPLS, Spanning Tree, HSRP, LACP and IPsec.
  • Basic knowledge of network firewalls, routers, pc/server hardware, and various operating systems.
  • Knowledge and ability to work on electronics, AC power, DC power and grounding in data center/telecom environments.
  • Skilled in technical problem solving and resolution.
  • Ability to read and interpret documents such as schematics, blueprints and circuit diagrams.
  • Motivated in having the ability to communicate, work cross-functionally with other departments, vendors, customers and be able to work independently in making sound technical decisions.
  • Ability to adapt to a fast-paced, ever-changing environment and to stay current with job knowledge through additional training and periodic follow-up training.
  • Ability to work a variety of hours, on-call and occasional extended schedules.
  • Extensive knowledge of word processing, spreadsheets, and database computer applications (preferably Microsoft Word, Excel, and Access).
  • Ability to perceive color differences.


Education, Experience, and Requirements:

  • Valid Illinois driver’s license required and CDL certification preferred.
  • High School Diploma required.
  • Associate Degree and/or the equivalent experience and Technical Certifications in related fields required. BS in IT related degree preferred.
  • Preferred experience in the following: HPBX, VOIP, PBX, MetaSwitch, Calix, Cyan, Ciena, Nortel, Avaya, Cisco, Wireshark, Networking, T1, T-Berd, Viavi, JDSU, Telnet, SSH, TCP/IP.
  • Preferred Certifications i.e.: CCNA, CCNP, MEF, CompTIA, SCTE, MetaSwitch or Calix.


Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position.  Madison is an equal opportunity employer.

Job Snapshot:

    Employment Type Full-Time

    Job Type Network Operations Specialist

    Start Date/Duration Flexible, with opportunity to start immediately

    Education Associates Degree required/Bachelor's Degree preferred

    Reports To Network Operations Supervisor

    Manages Others No

    Industry Communications, Video and Data Services

    Required Travel Minimal

    Find Us At www.gomadison.com/aboutus/careers

    Email Us careers@gomadison.com

    Reference #: 351-01